![]() Bloomberg reported that a secretive safety team is authorized to spend any amount to handle crises at their rentals. Related : The Fine Print: An Airbnb guesthouse of horrorsīloomberg reported that Airbnb has spent millions of dollars to keep customers’ complaints out of the public eye, including paying $7 million to a tourist who said she was raped in a Manhattan Airbnb rental. He had been ranked a “superhost,” and had excellent reviews. In October 2018, the Globe described the ordeal of two Boston medical residents who were awakened in the middle of the night by their Airbnb host, who came crashing through a window of the guesthouse they were renting. Bloomberg reported last month that Airbnb receives 200,000 safety complaints a year. 086 percent of trips included a safety issue reported by a host or guest,” said the company in a news release that was sent to the Globe in response to questions about the incident.īut, for a company as big as Airbnb, even a small percentage of trips adds up to big numbers. He also sent a link to a list of safety measures the company has taken to keep guests safe, including “curtailing disruptive gatherings” and offering tools to protect women traveling alone. Now, Yordanova is suing the multibillion-dollar online vacation rental company, arguing Airbnb failed to provide a safe place for her to stay when she arrived in Barcelona.Ī spokesman for Airbnb did not comment on Yordanova’s suit, but confirmed her host was “removed from Airbnb” after the incident. “It was supposed to be the best semester of my life,” said Yordanova, who had to wear a steel device drilled into her skull for two months and still has a titanium rod in her right arm from the 2018 incident. Yordanova spent 11 days in the hospital and never made it back to her junior year abroad program in Ireland.
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